Service Industry Association (SIA) Reveals Theme and Noted Speakers for Annual Executive Summit


The Service Industry Association (SIA), a non-profit association of
enterprises involved in the support of high-technology products, reveals
the program for its 2012 Executive Summit for Service Leaders, March
11-13, 2012 in Las Vegas. Celebrating its 27th anniversary,
the event assembles top level service providers, those that provide
services to the service industry, and end users from around the world to
share best practices and address the most pressing issues facing the
industry and the association’s members. This year, the Summit highlights
Technology Service Insights 2015, a 9-month initiative created to assess
and share credible information about current and future service and
technology requirements.

“The service industry is evolving, and it is our intent to stay abreast
and ahead of that evolution to best prepare our membership,” stated
Claudia Betzner, Executive Director for the Service Industry
Association. “The SIA’s goal is to equip our members with the
information and resources that will help them thrive in the markets they
service and compete, here and around the globe. Technology Service
Insights 2015 and the leaders that participate and contribute at the
event help us accomplish that objective.”

The SIA used a third party to interview end users and service providers,
and those that provide services to the service industry, to identify
upcoming service and technology challenges and opportunities to help
better position organizations for the future. The outcome of this
research, an ongoing SIA effort, serves as the focus of the Summit and
each presenter will address the theme. Some presenters include:

  • Brian Viscount, Product Development Solutions Management, VP
  • Jared Miller, Managing Director, Self Service Emerging Technology,
    United Airlines
  • Craig M. Simon, President CEO, FedEx Supply Chain
  • IBM R D will Keynote day one and world renowned speaker Bob Kelleher
    will Keynote day two.

The Mission of Service Industry Association is to create a forum where
service partnerships are made and business transactions are completed and

to serve as a forum where every member can enhance their business and to
take collective action for the betterment of the industry whenever
necessary. SIA was founded in 1985 as the leading trade
association for companies engaged in the repair of electronic hardware
and those that support the high tech service industry. Members include
OEMs, Independent Service Providers, Consultants, Software companies,
and support companies. The SIA has been instrumental in fighting for the
rights of end users in the Right to Repair Act, now part of the DMCA in
1998, many Friend of the Court Briefs, White Papers and Complaints filed
with the Department of Justice to the U.S., European Council, and
Canadian Commission in support of open and competitive service.
Membership in the SIA now tops 155 companies representing members in the
U.S., Canada, Australia, United Kingdom, The Netherlands, Denmark,
Norway, Ireland, Scotland, Singapore and member locations in most
developed nations such as China.

Service Industry Association
Claudia J. Betzner, Exec. Dir.

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